SurveySparrow is an AI-powered customer experience management platform that improves response rates by 40% and enables businesses to refine their customer experience at every touchpoint. It collects feedback at every stage of the customer journey, through immersive surveys. It then converts the data into insights for brand growth and closes the feedback loop.

Started in 2017, SurveySparrow today has more than 4000 customers across 149 countries, including marquee brands such as Grant Thorton, Xerox, McDonald's, etc.

Here are the factors that make SurveySparrow a leading brand globally.

• Affordability: The annual plans start from $19 a month - which is among the most affordable in the market. There is also a lifetime free plan available. You can try all the features during a free 14 day trial after signing up.
  
  

• User-friendly UI: The UI is very simple, the learning curve is small, so you can get started very fast. It’s also very easy to create surveys thanks to an intuitive drag and drop editor.
  
  

• Flexible surveys: You can either choose from a wide library of 1000+ pre-built templates, create a custom survey with AI or use the survey builder. You also have extensive customization options to make your survey match the look and feel of your brand, including custom CSS.
  
  

• Omnichannel sharing: You can share surveys across 10+ channels including email, SMS, WhatsApp and website/app intercepts.
  
  

• Automation: Users can automate notifications and data management between different systems through the following:
  
  

  • Workflows

  • 20+ native integrations with top analytics, CRM and ticketing platforms

  • Integrating third-party applications with our API

  • Webhooks
    
    

• Reporting: Users can create custom reports from the survey data. They can also export the responses in multiple formats for hands-on analysis as well as the reports.
  
  

• AI powered text analytics: SurveySparrow’s AI-powered analytics (name: CogniVue) can analyze large volumes of text responses, identify the overall sentiment, categorize the topics and highlight key drivers that impact customer sentiment. Businesses can then prioritize these key issues.
  
  

• Cross-product AI features: SurveySparrow has a collection of AI functionalities distributed across the platform, to accelerate your CX operations. Collectively dubbed ‘AI Wings’, these functions include: creating complete surveys with a simple prompt, rephrasing survey questions as per tone or brevity and many more.

• Ticket Management: Along with collecting feedback, brands must act on it. SurveySparrow enables brands to close the feedback loop and improve service recovery. For example, users can convert negative feedback/ratings into tickets, assign it to the appropriate agent and follow up with customers to resolve the underlying issue.
  
  

• Reputation Management: Apart from surveys, customers also share their feedback on various online forums and review platforms. SurveySparrow allows brands to track and respond to reviews across 100+ platforms in one place, ensuring that issues are identified and resolved. This allows for customer trust to be restored and for brand reputation to stay intact.

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Refer to the Key Feature List to know our commonly used features.